Refund Policy

1. The 48-hour refund

If Strong IPTV Fox doesn't work on your device and our support team can't fix the problem, you can ask for a refund within 48 hours of your payment.

The 48 hours start from the moment your payment is made, not from the moment you first open the app. If you're not sure the service will work on your setup, ask us before you pay or request our 24-hour free trial.

2. When a refund applies

You can get a refund when all of these are true:

• you ask within 48 hours of your payment
• the service doesn't work on your device (for example, channels don't load or the login is never accepted)
• you've let our support team try to fix it, and they couldn't

Paid twice by mistake? A duplicate payment for the same order is always refunded, whenever you notice it.

To check the problem, we may ask for your device, the app you use, and a screenshot or short video of the error.

3. When a refund doesn't apply

• After 48 hours from your payment.
• Change of mind when the service works on your device.
• A specific channel, film or event that's missing or temporarily down, when the rest of the service works. Our channel list changes over time and we don't promise any single channel.
• Problems on your side that our service can't control, such as a slow or unstable internet connection, a device that doesn't support the app, or a blocked network, when the service works on another connection or device.
• Fees paid to third parties, such as a player app's Premium version or your bank's or transfer service's fees.
• Accounts used against our Terms of Service, for example a login shared on more screens than you paid for or resold.

4. How to ask for a refund

1. Message us on WhatsApp at +44 7938 486673 or on Telegram (@strongiptvfox) within 48 hours of your payment.
2. Tell us your order details: the plan, the payment date and the payment method.
3. Describe the problem, with a screenshot or video if you can.

Our support team will first try to fix the problem with you. If we can't, we'll confirm your refund in the chat.

5. How you're refunded

We refund the amount you paid for that order to the payment method you used. If that isn't possible, for example after a money transfer or a crypto payment, we agree another way with you in the chat. Your bank or payment service may take a few days to show the money in your account.

Once a refund is made, the login linked to that order is closed.

6. Multi-screen orders

If you bought 2, 3 or 4 screens in one order and the service doesn't work on one of your devices, tell us which one. We'll try to fix it first, and if we can't, we'll agree the refund for that order with you in the chat, within the same 48 hours.

7. No automatic renewal

Every plan is a single payment. When your plan ends, nothing is charged. If you decide to renew, you order and pay again yourself, so there is never an unexpected charge to refund.

8. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or PayPal. Most problems are solved in one chat, and a refund through us is usually faster than a dispute.

9. Questions

Any question about this policy: message us from our Contact page or email support@strongiptvfox.com. For a refund request, WhatsApp or Telegram is the fastest way.